• College Policies

  • Attendance Policy

    Purpose:


    First College maintains strict guidelines regarding punctuality and attendance in all the classes, including lectures, labs, clinical practice, demos and group work. The purpose of the attendance policy is to ensure that there is no disruption to the class from students arriving late or from those students who are behind in their studies due to absences. Late arrivals and absences may cause disruption and do not respect the time of the instructors and other students.


    Policy:

    The minimum attendance requirements for students are as follows:

     

    • Regular attendance and punctuality are mandatory. Students are required to attend all classes each and every day as set out in the class schedule;
    • Within the 475 hours of theory courses, an 80% attendance record is the minimum requirement for graduation. Within this policy, it is noted that greater than 20% absence within any one module will be subject to review and could be consider beyond acceptable attendance;
    • For the work experience period (Clinical practice), the minimum attendance is 90% of Complex Care hours and 100% of Assisted Living Hours. Students requiring that an Instructor be present for them to make up lost clinical time for any reason, will be asked to pay First College an additional $50 per hour of Instructor time

    Consequences for not meeting minimum attendance requirements are as follows:

    • Students who miss their academic work, projects and/or assignments may be excluded from writing final examinations;
    • Absenteeism which is in excess of that outlined above may be cause for dismissal from the Program, and all student are advised to discuss this with their instructor and/or the school administration;
    • Students are responsible for assignments and material that comprise part of the course, and as such must make arrangements with their Instructor to catch up if days are missed; Instructors are not required to stay after class hours to help students catch up on missed assignments, and students will be asked to pay First College an additional $50 per hour for additional Instructor time.
    • Instructor are responsible for recording daily attendance, including tardiness, which then becomes part of the permanent record of the student;
    • Any student who misses three or more days in a two-week module may have to repeat that module and may not be allowed to participate in the final exam.

    Process for reporting an absence is as follows:

    • The number of days allowed for absenteeism is directly related to the length of the Module and the number of hours attended per day; Instructor will point out the appropriate rules in the first day of each new class.
    • Students who are absent for a personal appointment, illness or disability should advise the School by emailing or phoning the office at their earliest opportunity, but prior to the absence; at the discretion of First College management, students may be asked to provide written proof of the reason for their absence.

  • Confidentiality and Privacy Policy

    Purpose:


    Clients have an expectation and trust that those who care for them will respect their rights to privacy and confidentiality of their personal health information. Clients have the right to control the health information that is collected about them, how it is used, and how it is disclosed to others who did not collect it. Healthcare providers must balance a client’s right to privacy with the need of individuals and organizations providing health care to access and share health information. Health care team members are permitted to share information in order to provide efficient and effective care. However, personal health information must be kept confidential and secure. Personal health information includes, but may not be limited to, the following information: physical or mental health, including family health history;

     

    • Care provided;
    • A plan of service;
    • Payments or eligibility for health care;
    • Donation of body parts or substances (e.g., blood);
    • Information gained from testing of body parts or substances;
    • A person's health number; or
    • The name of a client's substitute decision-maker.


    A client's name does not have to be used for health information to be considered personal. Sometimes information about a person can lead others to recognize who this person is. Healthcare providers can only use the information they gather for the purposes for which it was gathered. Written consent is required from the client if their health information is disclosed outside the health care team, including to law enforcement officers or agencies.


    Only after consulting with their immediate Instructor or Preceptor may a student disclose confidential or private information if it is deemed that not doing so could lead to substantial risk of significant harm to the client or others.

    Breach of Client Confidentiality
     

    Breach of client confidentiality includes any intentional or unintentional unauthorized access, use, or disclosure of confidential information and any inappropriate disposal of confidential information.

    Common examples of breaches of client confidentiality include, but are not limited to:

    Discussing a client or your work in a public place such as the cafeteria or on the bus;

    Misplacing client health information;

    Using a cell phone or camera to record conversations with clients or information about medical conditions without prior written consent of the client;

    Storing confidential client information on a personal laptop or electronic device;

    Copying client records and taking them home to complete assignments;

    Accessing personal health information of family members or friends without authorization;

    Leaving documents containing patient health information in a public area;

    Disclosing patient information on a public social media site such as Facebook, or emailing confidential information to a third party.

    If you believe you have accidentally breached patient confidentiality, or you are aware that another student has done so, the proper procedure to follow is:

    Immediately inform your Instructor or Preceptor;

    Identify the extent of the breach i.e. if the breach involves unauthorized disclosure of personal health information, determine what information was inappropriately disclosed, to whom the information relates, and to whom it was disclosed;

    Ensure that any person not authorized to receive the confidential information did not make or keep copies of the information and get that person’s contact information in case a follow-up investigation is initiated;

    Note the unauthorized uses and disclosures in or linked to the affected confidential records;

    Assist in the investigation to determine the cause of the breach (if requested to do so).

    Every healthcare worker has the right and responsibility to report a breach of confidentiality without fear of reprisal for doing so.


    Any student who fails to comply with any part of this policy may be subject to immediate dismissal from First College’s HCA Program.

  • Health and Safety Policy

    First College is committed to providing a safe environment for students, instructors and employees. First College makes every effort to ensuring all machinery and equipment are properly maintained and any required safety devices are in working order. Any concerns or issues must be reported to Senior Educational Administrator.

    Procedure:
     

    First College (FC) is governed by and adheres to the British Columbia Occupational Health and Safety regulations. Links to these regulations and the Worker's Compensation Act are available here:

    http://www2.worksafebc.com/Publications/OHSRegulation/WorkersCompensationAct.asp

    http://www2.worksafebc.com/publications/OHSRegulation/Home.asp
     

    FC is committed to conducting all activities in a manner that protects the health and safety of employees, students, and visitors. FC endeavors to provide safe tools, materials, equipment, and processes for work and study by meeting or exceeding regulatory requirements for occupational health and safety.

     

    The purposes of this policy are:

    • To define the roles and responsibilities for occupational health and safety within the FC community
    • To establish a process to facilitate the protection of all employees, students, and visitors from accidents and hazards
    • To communicate the importance of safe working conditions and hazard control in the planning, budgeting, direction, and implementation of First College's activities
    • To provide a program to educate and train all members of the FC community to perform their work in manner that does not jeopardize their safety or the safety of other members of the FC community
    • To inform the FC community of the relevant statutes, regulations, and standards of government agencies and regulatory authorities
    • To comply with applicable regulations and legislative standards, and
    • To ensure integration with those applicable policies of landlord premises.

    This policy applies to all members of the FC community, including all FC employees, students, contractors, and visitors.

     

    Related Documents and Legislation

    • BC Ministry of Labour, BC Workers Compensation Act, Regulation and Guidelines;
    • All other applicable acts, codes, and standards;
    • Human Resources and Skills Development Canada (HRSDC), The Canada Labour Code and all applicable acts, codes, and standards;
    • WorkSafe BC, Occupational Health and Safety Regulation.

    Duties and Responsibilities
     

    Occupational Health and Safety: Making a health and safety program successful requires cooperation and conscious effort by all members of the FC community. All employees, students, contractors, and visitors can actively participate by complying with occupational health and safety regulations, FC policies and procedures, and legislative standards.

     

    FC is responsible for:

    • Having systems in place to protect the health and safety of all employees, students, contractors, and visitors
    • Complying with the BC Workers Compensation Act
    • Establishing occupational health and safety policies and programs in accordance with applicable laws and regulations.

    Supervisors are responsible for facilitating the protection of the health and safety of all people under their direct supervision, through training and orientation, and ongoing supervision of the people and environment for which they are responsible.

     

    The right to refuse unsafe work is a fundamental right held by FC employees and students, and is an integral element in ensuring work is carried out safely. This right allows employees and students who reasonably believe work is unsafe, without fear of reprisal, to immediately report the circumstances of the unsafe condition to their supervisor/employer for investigation and, where necessary, correction of the hazard.

    Employees and Students are responsible for:

    • Taking reasonable care to protect their own health and safety and the health and safety of others who may be affected by their acts or omissions
    • Carrying out their work in accordance with the established occupational health and safety policies and programs which include:
      • Following established safe work procedures
      • Using personal protective equipment, devices, and clothing as required
      • Not engaging in horseplay or similar conduct that may endanger themselves or any other person
      • Protecting their ability to work safely by avoiding impairment by alcohol, drugs, or other causes
      • Reporting any hazards and incidents to the supervisor.​

    FC Listing of Responsibility
     

    President

    • Delegate OH&S management and responsibilities to the Senior Educational Administrator
    • Support employee and student safety
    • Measure and report on overall OH&S performance
    • Identify provisions and allocation of resource for OH&S

    Senior Educational Administrator

    • Ensure OH&S management and responsibilities are being performed in areas of responsibility
    • Monitor implementation of FC OH&S management in areas of responsibility
    • Ensure OH&S programs are implemented and functional
    • Support OH&S through allocation of appropriate resources
    • Ensure risk identification, assessment, and control strategy is in place
    • Ensure that OH&S education/training is available to employees and students
    • Review OH&S performance in areas of responsibilities and impact

    As the employer, FC will:

    • Keep written records of training (who, what, when). (See Health & Safety Incident/Activity Report below)
    • Establish and maintain a comprehensive occupational health and safety program, including a written health and safety policy and an incident reporting procedure
    • Support supervisors, safety coordinators, and workers in their health and safety activities.
    • Take action immediately when a worker or supervisor expresses concern about a potentially hazardous situation.
    • Initiate an immediate investigation into incidents and completing the Health and Safety Incident/Activity report
    • Report serious incidents to WorkSafe BC.
    • Provide adequate first aid facilities and services.
    • Ensure at least quarterly health and safety meetings are held and record of meetings are kept.
    • Ensure a health and safety committee/representative, when required, is elected and supported in the workplace.

    For FC students and employees:

    • Know and follow health and safety requirements affecting your job. Information on emergency procedures will be given to each student in their handbook and posted on the bulletin board. Employees are provided with emergency procedures information and training at the start of their jobs.
    • Safety drills conducted at least once per year to familiarize all concerned with evacuation routes, meeting points and what to do in the event of an emergency.
    • Work safely and encourage others to do the same.
    • Correct any unsafe conditions or immediately report them to your supervisor.
    • Immediately report any injury to a first aid attendant or supervisor or instructor.
    • Take the initiative. Make suggestions to improve health and safety.
    • FC adheres to the PCTIA policy for emergency incidents involving fire and earthquake.

  • PROCEDURES:

    Procedure for Fire Safety:

     

    1. The Senior Educational Administrator ensures that adequate fire suppression equipment is available as needed throughout the campus and that all fire suppression equipment is inspected by a qualified inspector at least annually.
    2. The Senior Educational Administrator ensures that all employees receive training in the operation of the fire suppression equipment and in the school fire evacuation procedures.
    3. The Senior Educational Administrator or designate is responsible for preparing and posting emergency exit instructions route maps in each classroom at the campus with the exit from that room specifically noted in a coloured highlight.
    4. In the event of a fire emergency, the Senior Educational Administrator or designate will dial 911 and advise the fire department of the location of the school. They will provide details of the type of fire (if known) and the location of the fire within the campus.
    5. The Senior Educational Administrator or designate will advise all employees to evacuate the campus.
    6. Instructors will escort their students to the Canadian Superstore parking lot ensuring that he or she takes the class list with them. At Canadian Superstore parking lot, the Instructor will check the students present against the list of students in attendance that day and will immediately advise the Director or designate if anyone is missing.
    7. The Senior Educational Administrator or designate will act as a liaison between fire officials and students/employees during the emergency. If necessary, the Senior Educational Administrator or designate will authorize school closure.
    8. No student or employee will re-enter the campus until the fire officials have authorized re-entry.

    Procedure for Earthquake Safety:

     

    1. The Senior Educational Administrator ensures that adequate precautions are taken throughout the campus to ensure that injury due to falling or unstable items during an earthquake is limited. This may include securing file cabinets to walls and providing lipped shelving for books or binders that are located at or above head-level.
    2. The Senior Educational Administrator ensures that all employees receive training in the school earthquake evacuation procedures at least once per year.
    3. The Senior Educational Administrator or designate is responsible for preparing and posting emergency instructions and exit route maps in each classroom at the campus with the exit from that room specifically noted in a coloured highlight.
    4. In the event of an earthquake emergency, all staff and students will take cover and remain under cover until the shaking stops.
    5. When it is deemed safe to do so, the Senior Educational Administrator or designate will advise all employees to evacuate the campus.
    6. Instructors will escort their students to the Canadian Superstore parking lot ensuring that he or she takes the class list with them. At the Canadian Superstore parking lot, the Instructor will check the students present against the list of students in attendance that day and will immediately advise the Senior Educational Administrator or designate if anyone is missing.
    7. The Senior Educational Administrator or designate will act as a liaison between rescue officials and students/employees during the emergency. If necessary, the Senior Educational Administrator or designate will authorize school closure.
    8. No student or employee will re-enter the campus until the rescue officials have authorized re-entry.

    Program Specific Health and Safety Procedures: 
     

    There are no programs planned for FC that involve machinery, dangerous equipment or hazardous materials. Should this change in the future a policy will be developed to meet this need.
     

    Car Safety

    1. Lock all doors and roll up your windows. Remember to lock the trunk, hatchback or the tailgate(station wagon)
    2. As you approach your car, have your keys ready. Always check your backseat before entering your car.
    3. Don't mark your key chain with your name, address or license plate number.
    4. Lock all doors immediately upon entering your car.
    5. If you suspect someone is following you, drive to the nearest gas station, convenience store or police station and honk your horn until someone comes to help you. Keep all doors locked and windows rolled up.
    6. If someone tries to get in, drive off immediately. If this is not possible, use your horn to attract attention to your situation.
    7. Do not offer help to a stranded driver or hitchhiker. You can use a cellular phone to call for help to assist them, but never get out of the car.
    8. If you have a cellular phone, turn it on and keep it within reach.


    Safety in Public Areas and Streets

    1. Always carry emergency taxi fare.
    2. Use the buddy system.
    3. Stay in well-lit areas. Walk mid-point between curbs and buildings; try to keep from using alleys or less traveled routes between buildings. Stay far away from bushes.
    4. Stay near people and avoid taking short cuts alone through vacant lots or other deserted places.
    5. Carry only necessary cards and money

  • Professional Conduct Policy

    Purpose:

    Professional conduct is an expectation of both students and Instructors in First College’s Health Programs. Students of First College are expected to be committed to professional and ethical practice.

    The conduct or behaviour of students reflects their personal and ethical believes and is also a reflection on First College. Students must adhere to this policy at all times where the student is present as a HCA student. Unprofessional conduct is defined as any act or failure to act that is in breach of this policy. Unprofessional conduct may be demonstrated as either physical or verbal conduct that is unprofessional or abusive towards others. Unprofessional conduct will result in a disciplinary process or in immediate dismissal from the Program.

     

    Processes and Procedures:

    • In the event of unprofessional physical or verbal conduct by a student, the behavior will be discussed with the student and documented.

    • If the unprofessional conduct is deemed to be of a serious nature and /or there are repeated incidents of unprofessional conduct, an internal review process will be initiated by First College and the student will be placed on a Learning Contract. This Learning Contract will be in effect until the end of the Program and any further breach of conduct will result in immediate dismissal of the student and the loss of any fees paid.

    • Unprofessional conduct may result in the student being asked to leave the clinical setting, the lab or the classroom, which would result in a failing grade in that course, and the student may be dismissed from the Program. Any student who receives a failing grade in a course and is permitted to return and take that course again, will be responsible for the fees associated with repeating a course.

    Policy:
    Students in classroom and lab practice will:

    • Conduct themselves in a professional and calm manner.

    • Students must demonstrate responsibility and accountability for their actions in the classroom and in the lab.

    • Classroom and lab Instructors will assist students in interpreting expectations for professional conduct.

    • The professional conduct of students will be monitored at all times by Instructors and by the students themselves.

    • Unprofessional conduct is unacceptable, whether verbal or physical, anywhere on the College premises.

    • Instructors will follow-up on any reported or observed concern related to unprofessional conduct.

    Students in clinical practice will:

    • Conduct themselves in a professional and calm manner.

    • Students must demonstrate responsibility and accountability for their actions as members of the health care team.

    • Instructors and Preceptors will assist students in interpreting expectations for professional conduct, specific clinical agency guidelines and policy and communication protocols, and apply them in their conduct;

    • The professional conduct of students will be monitored at all times by Instructors, Preceptors, clinical staff and the students themselves.

    • Unprofessional conduct is unacceptable in all components of the learning experience.

    • Reports and concerns about unprofessional conduct can arise from many different sources (e.g. client, agency staff, and other students) and the supervising Instructor is responsible for investigating and following up with a concern.

  • Tuition Refund Policy

    If a student decides to withdraw from a program, he/she must provide a dated, written, notice of withdrawal to the Senior Educational Administrator. Refunds are calculated according to First College’s Refund Policy (as per PTIB Guidelines) and the date on which the written notice of withdrawal is received will be used to determine any refund owing.

    1. If the institution receives tuition from the student, or a person on behalf of the student, the institution will refund the student, or the person who paid on behalf of the student, the tuition that was paid in relation to the program in which the student is enrolled if:
    (a) the institution receives a notice of withdrawal from the student no later than seven days after the effective contract date and before the contract start date;
    (b) the student, or the student’s parent or legal guardian, signs the student enrolment contract seven days or less before the contract start date and the institution receives a notice of withdrawal from the student between the date the student, or the student’s parent or legal guardian, signed the student enrolment contract and the contract start date; or
    (c) the student does not attend a work experience component and the institution does not provide all of the hours of instruction of the work experience component within 30 days of the contract end date.

     

    2. The institution will refund the tuition for the program and all related fees paid by the student or a person on behalf of the student enrolled in the program if the student is enrolled in the program without having met the admission requirements and did not misrepresent his or her knowledge or skills when applying for admission.

     

    3. If a student does not attend any of the first 30% of the hours of instruction to be provided during the contract term, the institution may retain up to 50% of the tuition paid under the student enrolment contract unless the program is provided solely through distance education.

     

    4. Unless the program is provided solely through distance education, if the institution receives a notice of withdrawal from a student:
    (a) more than seven days after the effective contract date and
    i. at least 30 days before the contract start date, the institution may retain up to 10% of the tuition due under the student enrolment contract, to a maximum of $1,000.
    ii. less than 30 days before the contract start date, the institution may retain up to 20% of the tuition due under the student enrolment contract, to a maximum of $1,300.
    (b) after the contract start date
    i. but before 11% of the hours of instruction to be provided during the contract term have been provided, the institution may retain up to 30% of the tuition due under the student enrolment contract.
    ii. and after 10% but before 30% of the hours of instruction to be provided during the contract term have been provided, the institution may retain up to 50% of the tuition due under the student enrolment contract.

    5. Unless the program is provided solely through distance education, if the institution provides a notice of dismissal to a student and the date the institution delivers the notice to the student is:
    (a) before 11% of the hours of instruction to be provided during the contract term have been provided, the institution may retain up to 30% of the tuition due under the student enrolment contract.
    (b) after 10% but before 30% of the hours of instruction to be provided during the contract term have been provided, the institution may retain up to 50% of the tuition due under the student enrolment contract.

     

    6. If the institution provides the program solely through distance education and the institution receives a student’s notice of withdrawal or the institution delivers a notice of dismissal to the student and:
    (a) the student has completed and received an evaluation of his or her performance for up to 30% of the hours of instruction to be provided during the contract term, the institution may retain up to 30% of the tuition due under the student enrolment contract, or
    (b) the student has completed and received an evaluation of his or her performance for more than 30% but less than 50% of the program, the institution may retain up to 50% of the tuition due under the student enrolment contract.

     

    7. The institution will refund fees charged for course materials paid for but not received if the student provides a notice of withdrawal to the institution or the institution provides a notice of dismissal to the student.

     

    8. Refunds required under this policy will be paid to the student, or a person who paid the tuition or fees on behalf of the student, within 30 days:
    (a) of the date the institution receives a student’s notice of withdrawal,
    (b) of the date the institution provides a notice of dismissal to the student,
    (c) of the date that the registrar provides notice to the institution that the institution is not complying with section 1(c) or 2 of this policy, or
    (d) after the first 30% of the hours of instruction if section 3 of this policy applies.

  • Program Cancellation or Delay

    In the event of a program cancellation, the college will advise all students at the earliest possible date and offer a full refund or a rebooking for a later program. In the event of a refund, 100% of the fees paid will be refunded. In the event of a rebooking, no additional fees may be charged for the same class, however the student and college may create a new contract for a different or somewhat different program whereby all funds paid would transfer to the new contract without penalty or withholding.

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