College Policies
Dispute Resolution Policy
2. The Program/Faculty Director or Coordinator (Dr. Danielle Morgan, Faculty of RMT Program Director, email: danielle.morgan@firstcollege.ca; Denise Bryson, Faculty of Health Coordinator, email: denise.bryson@firstcollege.ca) will arrange to meet with the student to discuss the concern and desired resolution as soon as possible but within five school days of receiving the student's written concern.
3. Should the Program/Faculty Director or Coordinator be absent or named in the complaint, the student will file a written complaint to the Director of First College (Carol Zhou, College Director, email: carol.zhou@firstcollege.ca).
4. Following the meeting with the student, the Program/Faculty Director or Coordinator will conduct whatever inquiries and/or investigations are necessary and appropriate to determine whether the student's concerns are substantiated in whole or in part. Those inquiries may involve further discussion(s) with the student either individually or with appropriate First College personnel. All communications must be in writing.
5. The necessary inquiries and/or investigations shall be completed, and a response provided in writing to all involved as soon as possible but no later than 10 school days following the receipt of the student's written concerns.
a) If it is determined that the student's concerns are not substantiated, the Institution will provide a written explanation of the decision and deny the complaint; or
b) If it is determined that the student's concerns are substantiated in whole or in part, the Institution will propose a resolution.
6. The student making the complaint may be represented by an agent or a lawyer.
The response must specify that the student will have five school days to appeal this decision. A copy of the decision and all supporting materials shall be given to the student, and a copy will also be placed in the student’s permanent file. First College must address the appeal within five school days. A student can withdraw his or her written concern at any stage of the process. If the student withdraws the written concern, the matter will be considered closed and no further appeal will be allowed with respect to the same matter.
If the student is dissatisfied with the Program/Faculty Director or Coordinator decision, they may appeal using the Form J - Student Appeals Form and submit this form within 5 days to the Director of First College. If the student is dissatisfied with the result and feels that the Institution has misled him or her, he or she may file a complaint with the Private Training Institutions Branch (PTIB) (www.privatetraininginstitutions.gov.bc.ca). Complaints must be filed with PTIB within one year of the date a student completes, is dismissed from, or withdraws from the program.
*For the Faculty of RMT students, please use Communication Form from the RMT Student Handbook.
Sexual Misconduct Policy
Tuition Refund Policy